Kynetec bis seeking a full-time Supervisor to oversee the workflow in our call center in Ronse, Belgium. 

Key Activities

The Call Center Supervisor will: 

  • Assist in recruitment and onboarding of new interviewers
  • Ensure that all interviewers are adequately trained in call center operations, procedures and projects
  • Run interviews from time to time, to understand what the team can meet as issues and find proper resolutions
  • Ensure productivity and quality is met and address any production concerns
  • Submit daily progress reports on projects and communicate challenges as they occur
  • Help interviewers to achieve their personal targets, providing appropriate coaching to maintain a high-quality work environment and keep the team motivated to achieve their goal
  • Be a major actor to set up our a pool of Agricultural interviewers in Belgium, with a strong collaboration with our call center based in Mouchamps, France; this will require travel to France for training

Required Skills and Experience

  • Good language skills - Dutch, French and English
  • Good knowledge of Microsoft Office
  • Outstanding organizational and leadership skills
  • Excellent communication and interpersonal skills
  • Drivers' licence
  • Comfortable working within a multicultural environment
  • Open to travel to France for training
  • Able to work varying shifts (from 8 am to 8 pm Monday to Friday)
  • Well organised, able to prioritise and to deal with multiple tasks
  • Good interpersonal skills and a team player
  • Problem-solver who likes challenges and is flexible to adapt
  • Can maintain confidentiality on sensitive issues

Opportunities

  • Full-time employment (38 hours a week)
  • Salary commensurate with experience and qualifications
  • Challenging and rewarding position within a fast-growing international company
  • Working in an innovative, collaborative and dynamic company
  • Career growth opportunities

To Apply

If you wish to apply, please send a cover letter and your CV (both written in English) to This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also mail the materials to: 

Jennifer D'Huyvetter
Kynetec
Fabrieskstraat 1a
9600 Ronse
Belgium

We guarantee discretion to all applicants.