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For more than 10 years Market Probe, (now Kynetec b2) has been the preferred agency for our annual Customer Commitment survey. Customer satisfaction is a fundamental value for Worldline.

Our goal is to anticipate our clients’ needs and expectations in order to develop a mutual, long-term partnership. We want to be close to our clients, responding quickly to their needs, providing them with quality and tailor-made solutions and seeking feedback. It is therefore important for us to have Kynetec b² as a true and trustworthy partner to help achieve this goal.

We strongly appreciate their profound knowledge of our business and market evolution. We greatly value their expertise in the financial sector, in their B2B approach as well as in their passion for insights, to make us thoroughly understand our customers, address our challenges and help us increase our performance in terms of satisfaction and loyalty.

I am happy to continue to work with them on many other projects!

Celine Herman
Marketing Intelligence, Sales & Marketing

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